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Bulletin for allied health professionals April 2002
Issue 7

Introduction

Welcome to the seventh edition of the AHP bulletin. I hope it continues to be filled with helpful information and contacts.

As regular readers will be aware, we held our first national AHP Leadership Conference on 13 March at the London Arena. The conference - Healthcare Leadership in the 21st Century - was aimed at Allied Health Professions (AHP) and Healthcare Scientists (HCS) in senior and middle clinical and managerial roles.

Key speakers at the event included David Fillingham, the Secretary of State for Health and Penny Humphris from the NHS Modernisation Agency. Sarah Mullally and myself from the Department of Health were also there, and Olympic rowing gold medallist Ben Hunt-Davis enraptured delegates with his account of how teamwork secured his Olympic victory.

It was the first time a Secretary of State for Health had addressed this group of professionals, and nearly 500 people heard Alan Milburn make three major announcements for our professions:

  • A £1 million recruitment drive which will start this summer to get more AHPs and HCS working in the NHS
  • A Secretary of State 'summit' with leaders of AHP and HCS professions along with nursing and medicine and NHS management
  • A new NHS Leadership Centre programme to develop leadership skills for middle managers across all professional groups

For those of you that could not attend the event, I would encourage you to read the speech from the Secretary of State at http://www.doh.gov.uk/speeches/milburnmarahpconf.htm

Finally, please do continue to give us feedback on the bulletin. We continue to get a number of very positive comments from readers about the bulletin, but please continue to help us make these bulletins as helpful to you as possible by telling us what you think of them and how they might be improved. What sort of material would you find helpful? Are there any improvements you'd like to see?

Please send you comments and suggestions to Alan.Robson@doh.gsi.gov.uk

Avril Imison
Head of Policy - Allied Health Professions

Contents:

STOP PRESS: Historic Budget Announcement

Update on Meeting the Challenge
1.The Health Professions Council (HPC)

Health and Social Care interest
2.Diabetes National Standards Framework
3. Paper: Role of Healthcare Professions within Critical Care Services
4.Information Strategy for Older People
5.Role of Older People's Regional Taskforces
6.Joint Investment Plans (JIPs) for Older People/Intermediate Care
7.New Health and Safety Executive (HSE) Guidance on Manual Handling
8.Prescription Charges: April 2002 Changes
9. Launch of the first care trusts: 1 April.

NHS interest
10.Selection of Topics for NICE: Consultation Paper
11.Renal Services
12.Dissemination of MDA Safety Warnings
13.National Primary Care Trust Development - Providing Organisational Development Support for Primary Care Trusts

AHP Human Resource issues
14.Implementation of Nurses and PAMS pay awards
15.Modernisation of the NHS Pay system

General issues
16.Keeping up to date

STOP PRESS: Historic Budget Announcement

The Chancellor announced in his Budget on the 17 April significant extra investment for the NHS. The Budget provides for an average 7.5 per cent real growth in the NHS in England over each of the next five years. As a result, the total NHS budget in the UK will climb from £65.4 billion in 2002-2003 to £105 billion in 2007 - 2008.

Following the Budget announcement, the Secretary of State for Health, the Rt. Hon Alan Milburn MP, made a statement in the Houses of Parliament on the 18 April. He published 'Delivering the NHS Plan - next steps on investment, next steps on reform' which outlined how this extra investment would be used to recruit and train thousands of extra staff and treat more patients, as well as to introduce new reforms.

Overall, these announcements bring with them tremendous opportunities for the allied health professions and, in the coming weeks and months, I will look to provide you with greater detail on how we can all play our part in these new developments. However, in the meantime, I have looked to highlight the early implications for the allied health professions of the extra investment announced in the Budget. I would however encourage you to read the full text of the document at www.doh.gov.uk/deliveringthenhsplan

Key changes include:

  • 30,000 extra therapists and scientists
  • 40 new hospitals and 500 primary care centres
  • A new and independent Commission for Healthcare Audit and Inspection (CHAI) and Commission for Social Care Inspection (CSCI)
  • 10,000 more general and acute beds
  • Primary care trusts to be free to buy care from the most appropriate provider -public, private or voluntary
  • The hospital payment system to switch to payment by results using a regional tariff system
  • Patients will be given information on alternative providers and can choose to switch to hospitals that have shorter waits - including private hospitals and hospitals overseas
  • New Private Finance Initiative (PFI) mechanisms
  • Legislation to make local authorities responsible for the costs of delayed discharges, along with incentives to use the extra investment to fund home care services for older people

The executive summary of the document contains the following very simple chart, which helps explain the changes.

1948 model
New model
Values: free at point of need Values: free at point of need
Spending: annual lottery Spending: planned for 3/5 years
National standards: none National Standards: NICE, NSFs and single independent healthcare inspectorate/regulator
Providers: Monopoly Providers: Plurality- state/private/voluntary
Staff: rigid professional demarcations Staff: modernised flexible professions benefiting patients
Patients: handed down treatment Patients: choice of where and when get treatment
System: top down System: led by frontline - devolved to primary care
Appointments: long waits Appointments: short waits, booked appointments


WORKFORCE

We are already making extremely good progress on the recruitment of the NHS Plan target of 6,500 more AHPs. We will build on this with further staff increases over the period 2001 - 2008.

Delivering the NHS Plan states that we will recruit and retain increasing numbers of therapists and scientists using extra investment announced in the Budget. It goes on to say that by 2008 we expect the NHS to have net increases over the September 2001 staff census of at least 30,000 therapists and scientists.

The September 2001 baseline is 110,200 and the 2008 target is 140,200.

These extra staff will come from a combination of increased outputs from training, improved retention, return to practice, modernising learning and professional development for all staff, as well as some international recruitment.

LEARNING AND PERSONAL DEVELOPMENT

As part of The NHS Plan, a tremendous investment in the modernisation of education and training across the NHS is already underway. The increases in investment in the NHS over the next five years will enable the completion of the development in education and training required for both existing and new staff, making a reality of lifelong learning and the 'skills escalator' for all NHS staff.

Particular developments include:

  • The NHS University will start work in the summer of 2003, delivering common induction and communication skills for NHS staff.


  • The reform of nursing, allied health professional and healthcare scientist education will be completed, ensuring more flexible courses, a wider range of access routes and delivering more flexible staff.


  • Investment in continuing professional development will be maintained, ensuring that professional healthcare staff in the NHS are able to continually update and refresh their skills.


  • Innovative common learning programmes will be developed across professions both pre- and post-registration.

Health professional students will benefit from the introduction in April 2003 of the new Child Tax Credit. The new credit will provide a single, seamless system of income-related support for families with children and will benefit students by extending eligibility for financial support to these groups which are currently excluded from additional forms of support, other than Child Benefit.

Other main headlines which you will want to read further about in the report include:

Chapter 2 outlines waiting times initiatives around operations, A&E and primary care and extra investment in services including mental health and older people.

Chapter 3 covers in greater depth the plans to increase capacity and expand by at least 10,000 more general and acute beds.

Chapter 4 goes into detail about NHS structures and national service frameworks, as well as outlining the plans to allow primary care trusts to purchase care from the most appropriate provider - public, private or voluntary.

Chapter 5 outlines the introduction of explicit patient choice - by 2005 all patients and their GPs will be able to book appointments at both a time and place that is convenient to the patient.

Chapter 6 explains that as NHS capacity grows organically, we will continue to use private providers where they can genuinely supplement the capacity of the NHS - and provide value for money.

Chapter 7 outlines further detail around devolution of power to the frontline. Primary care trusts will hold over 75% of the growing NHS budget, and the first NHS foundation hospitals will be introduced.

For those of you involved in older people's care, Chapter 8 outlines the case for a radically different relationship between health and social services. As suggested in the Wanless Report, the Government will legislate to make local authorities responsible for the costs of hospital delayed discharges. This chapter also details matching incentive charges on NHS hospitals to make them responsible for the costs of emergency re-admissions, to ensure patients are not discharged prematurely.

Chapter 9 sets out the need for fundamental change in job design and work organisation and details about the new pay system which will allow greater allowances for regional cost of living differences and free local employers to design new jobs breaking down traditional occupational demarcations.

The requirement of PCTs to publish prospectuses accounting to their local residents is covered in Chapter 10 as is the introduction of a new independent healthcare regulator/inspectorate covering both the NHS and the private sector with a new chief inspector of healthcare.

Update on Meeting the Challenge

1.The Health Professions Council
The new Health Professions Council (HPC) was established on 1 April 2002. The Council has existed in shadow form since May 2001, with Professor Norma Brook as its President. The HPC has replaced the Council for Professions Supplementary to Medicine (CPSM). It will initially regulate twelve professions. These are: arts therapists, chiropodists, clinical scientists, dieticians, medical laboratory scientific officers (also known as biomedical scientists), occupational therapists, orthoptists, paramedics, physiotherapists, prosthetists and orthotists, radiographers and speech and language therapists.

The purpose of the Council is to protect the public and ensure fitness to practise of members of these professions. It will set professional standards of education and training, practice and conduct, keep a register of those who meet the standards and take remedial action where those standards are not met. It will have power to require registrants to demonstrate their continuing competence. There will now be an initial transitional period of one year until 31 March 2003 when the Council will consult on and draw up their new registration and fitness to practice procedures. When the new registers open in 2003, there will then be a further two year transitional period to permit the new Councils to put into place procedures and practices to allow them to function effectively. From April 2005, the registers will be closed to all but those with approved training who are deemed fit to practise.

If you wish to contact the HPC, their address is: Park House, 184 Kennington Park Road, London, SE11 4BU, or at www.hpcuk.org

List of Members

President
Prof Norma Brook - England

Practitioner members
Professor Diane Waller (Arts Therapists) - England
Pamela Sabine (Chiropodists) - England
Dr John Old (Clinical Scientists) - England
Morag MacKellar (Dietitians) - Scotland
Neil Willis (Medical Laboratory Technicians) - Wales
Mary Crawford (Occupational Therapists) - England
Clare McGartland (Orthoptists) - Northern Ireland
Joanna Manning (Paramedics) - England
Dr Robert Jones (Physiotherapists) - England
William Munro (Prosthetists & Orthotists) - Scotland
Dr Alexander Yule (Radiographers) - Wales
Dr Anna Van Der Gaag (Speech & Language Therapists) - Scotland

Alternate members
Michael Barham (Arts Therapists) - England
Paul Frowen (Chiropodists) - Wales
Dr Graham Beastall (Clinical Scientists) - Scotland
Gillian Pearson (Dietitians) - England
Gordon Surehall (Medical Laboratory Technicians) - England
Carol Lloyd (Occupational Therapists) - England
Helen Davis (Orthoptists) - England
Michael Collins (Paramedics) - Wales
Eileen Thornton (Physiotherapists) - England
Laurence Hughes (Prosthetists & Orthotists) - Northern Ireland
Rosemary Klem (Radiographers) - England
Jacqueline Pearce (Speech & Language Therapists) - England

Lay Members
Education
Prof Anthony Hazell - Wales
Prof John Harper - Scotland

NHS employers
Robert Clegg - England

Non-NHS employers
Shaheen Chaudhry - England

Lay (users)
Jacqueline Stark - England
Prof John Lilleyman - England
Anne Foster - England
Keith Ross - Scotland
Christine Farrell - England
Barbara Stuart - Northern Ireland
Colin Lea - Wales
Prof Jeffrey Lucas - England

Health and Social Care interest

2.Diabetes National Standards Framework
The Diabetes National Service Framework: Standards were published last December. The Diabetes NSF Implementation Group is now developing the delivery strategy and is consulting on what the strategy should contain. The Implementation Group would value feedback on the NSF: Standards and what its vision of a patient-centred diabetes service should look like in reality. The Group would also appreciate views on how we can best use the opportunities provided by the shifting balance of power in the NHS to create and use levers for real change.

The Implementation Group is consulting specifically on service models, performance indicators and practice-based registers. Drafts of these can be found with the Diabetes NSF: Standards on the Diabetes NSF website at http://www.doh.gov.uk/nsf/diabetes.
An electronic form for comments is included on the website.

The website includes a range of supporting materials about the NSF and is regularly updated with information and occasional papers for comment from the Implementation Group, and includes its Terms of Reference, membership and brief notes of meetings.

3.One-day workshop to launch the paper 'The Role of Healthcare Professions within Critical Care Services'
A one-day workshop to launch the paper 'The Role of Healthcare Professions within Critical Care Services' will be held on 11 June 2002 at The Paragon Hotel, 47 Lillie Road, London, SW6 1UD. The workshop will be chaired by Fran Woodard, National Project Lead for the AHP Leadership Programme.

The paper has been produced by the AHP & HCS Advisory Group and sets out the unique and collective value each AHP profession and HCS can offer to the Critical Care Programme and the modernisation of critical care services. The paper includes background on the Critical Care Programme, an overview of each profession and their role within critical care, examples of improving practice and key issues facing each specific profession. It also includes recommendations for the active involvement of AHP & HCS in the modernisation of critical care.

The objectives for the day are to:

  • Explore how the recommendations from the paper can be implemented
  • Look at the practicalities around implementation
  • Work with own Critical Care Networks on local issues
  • Share examples of Improving Practice

Attendance is free. To ensure equity of access a number of places have been allocated per profession on a first come first serve basis.

For further information and a registration form visit our website at www.modern.nhs.uk/criticalcare and click 'events'. Alternatively email Maxine Jones on maxine.jones@ukf.net or call 07876 230560.

Should you have any queries regarding this event, please call Jill Chapman on 0116 222 5119.

4.Information Strategy for Older People
On 6 March the Department of Health published the Information Strategy for Older People in England (ISOP) to support the Older People NSF and the NHS plan. Building on the wider Information for Health, and Information for Social Care initiative it identifies the requirements for the information infrastructure, systems and services required to deliver the older people programme.

The main aims of the strategy are to:

  • Ensure that the implementation of generic information strategies - Information for Health and Information for Social Care - supports older people services
  • Support and enhance the work programme for services for older people
  • Coordinate existing work so that local implementation can benefit from good practice.

Professor Ian Philp, National Director, Older Peoples Services, said:

"If the NSF and the wider programme to improve older people's health and social care services is to be implemented properly, it is essential that older people and their carers are able to access the information they need quickly and in a way that is familiar to them. Clinicians, health and social care managers and the government will also need to be able to access the information they want to ensure that the programme of delivering high quality services to older people is achieved."

Further details of the strategy can be found at: http://www.doh.gov.uk/ipu/strategy/nsf/4.htm

5.Role of Older People's Regional Taskforces - from Professor Ian Philp, National Director, Older People's Services
There is some confusion about the current position on Regional Older People's taskforces. I hope this information will clarify matters.

At a meeting of regional taskforce chairs in London on 3 January, it was agreed that:

  • Members of the regional taskforces will, where possible, remain as champions for the older people's programme
  • Regional taskforces will remain in existence at least until October 2002 and then membership and function will be reviewed
  • The model for the future will be for regional taskforces to cede to Strategic Health Authorities (StHAs) from whom they will receive support.
  • Other models might develop depending on local circumstances. For example, in London it might make sense for the regional taskforce to remain as it is with support from the StHA, which has the lead for the older people's programme in London.

Please feel free to contact private secretary Veronica Monks if you would like further details on 0207 972 4280 or veronica.monks@doh.gsi.gov.uk

6.Joint Investment Plans (JIPs) for Older People/Intermediate Care
In the light of the Shifting the Balance of Power report, and a government-wide drive to reduce levels of bureaucracy, a new approach to planning in the NHS is being developed.

Chief executives of the new Strategic Health Authorities (StHAs) will be accountable for delivering national priorities as part of three-year franchise agreements with the Department. Franchise agreements will be underpinned by an annual delivery agreement (ADA). This ADA outlines the actions and investments required to deliver on the commitments outlined in the Planning and Priorities Framework (2002/03), of which the development of intermediate care services is a key deliverable.

Taken together, the components of StHA franchise agreements, including the ADA, will form the key instrument of accountability between the NHS and the Department.

In the light of these changes, and the commitment by Departmental board to reduce the health and social care planning burden, the NHS will no longer be required to produce either older people's or intermediate care joint investment plans (JIPs). Any local planning of intermediate care services for 2002/03 that has already taken place will feed in to the new planning arrangements.

For further information contact Kevyn Austyn, Core Support Older People Services on 020 7972 4829, or kevyn.austen@doh.gsi.gov.uk

7.New Health and Safety Executive (HSE) Guidance on Manual Handling
New Health and Safety Executive (HSE) guidance on manual handling entitled Handling Home Care - Achieving safe, efficient and positive outcomes for care workers and clients was published on Tuesday 5 March 2002. The purpose of the guidance is to give practical advice on mobility to the providers of home care services. The publication is an important step in ensuring safe lifting and handling, whilst also ensuring proper respect for the views of disabled people.

It is available on the HSE website at www.hse.gov.uk. Alternatively, hard copies of the guidance are available at a cost of £9.50 each by mail order (reference: ISBN No 071762228) from HSE Books, PO Box 1999, Sudbury, Suffolk CO10 2WA.
Tel: 01787 881165
Fax: 01787 313995
http://www.hsebooks.co.uk

8.Prescription Charges: April 2002 Changes
This notice announces:

  • Increases in NHS prescription charges from £6.10 to £6.20 per item from 1 April 2002
  • An increase of the income limits for free prescriptions and other health costs for recipients of tax credits to awards starting on or after 9 April 2002.

A letter with the details has been sent direct to dispensing doctors, GP practices, pharmacy and appliance contractors. This is also on the Department's website and can be accessed via the reference below.

Health Authorities:
Please note the new arrangements described on the Department's website and bring them to the attention of Directors of Finance and all staff dealing with:

  • prescription charges
  • prescription prepayment certificates.

Please also make sure that your Walk in Centres are aware of the new prescription charges.

NHS Trusts:
Please note the new arrangements and bring this notice to the attention of Directors of Finance and all staff dealing with:

  • prescription charges
  • charges for elastic hosiery, wigs and fabric supports.

Please make sure that all Surgical Appliance Officers, district and community nurses and midwives are aware of the new charges.

Pharmacy and Prescriptions Branch
Contact:
Room 147, Richmond House
Whitehall
London, SW1A 2NS
Telephone 020 7210 5924
Fax 020 7210 4953.
Further details available at: http://www.doh.gov.uk/prescriptioncharges

9.Launch of the first care trusts: 1 April.
Care trusts were announced in the NHS Plan, and build on existing opportunities for joint working provided by the Health Act 1999 partnership arrangements. They are able to commission and/or provide for all health-related local authority functions, including some aspects of housing and education, from a single organisation.

These new organisations support the Government's objective of making joint working the norm for all, with a single strategic approach applied across health and social care to the management of the care of individuals. Previous arrangements had allowed for integrated services but not a single organisational model within which to develop them. Care trusts will provide greater opportunities for integrating commissioning and provision, according to local needs.

A range of guidance notes and regional care trust events are planned for the coming months, with details available on the Department website: www.doh.gov.uk/caretrusts

Anyone interested in joining a collaborative group exploring the care trust option should contact John Mann at: John.Mann@doh.gsi.gov.uk

NHS Interest

10.Selection of Topics for NICE: Consultation Paper
The Department of Health has issued a consultation paper about the selection and timing of topics for appraisal by NICE. The paper

  • describes the current arrangements for selecting topics
  • proposes a number of changes, to make the arrangements more transparent and inclusive and in particular to make it easier for NHS organisations, patient and professional groups to suggest topics
  • discusses the issue of when new technologies should most usefully be appraised and proposes some changes.

Copies of the consultation paper are available on the DH website: www.doh.gov.uk/nice/consultation2002

Replies should be sent to Peter Burgin at peter.burgin@doh.gsi.gov.uk to arrive by Friday 7 June.

11. Renal Services
The External Reference Group, chaired by Professor Robert Wilkinson (Nephrologist from the Freeman Hospital in Newcastle) and Sarah Mullally (Chief Nursing Officer), has been established to provide advice to Ministers for the development of the National Service Framework for Renal Services. It is likely that the national framework will be developed and published in four modules over the next three years.

The four modules currently being planned are:

  • Dialysis
  • Transplantation
  • Primary prevention, pre-dialysis, acute renal failure
  • Palliative care

The ERG and DH renal team are keen for contributions to be made by patients, carers, and the wider health and social care communities. An interactive website has been established at www.doh.gov.uk/nsf/renal.htm. It would be helpful if you could disseminate the website address widely and encourage local participation. If you would like further information, please contact Julie Pearce, Nursing Officer for acute and specialist services at julie.pearce@doh.gsi.gov.uk

12.Dissemination of MDA Safety Warnings - From 1 April 2002
Following the dis-establishment of the existing health authorities from April 1 2002, MDA Safety Warnings will no longer be sent to health authorities for onward distribution by their liaison officers.

From 1 April 2002, distribution of MDA Safety Warnings to private and voluntary healthcare providers registered under the Care Standards Act 2000 will be taken over by the National Care Standards Commission, which has undertaken to electronically fax MDA Safety Warnings to all relevant registered premises direct from their headquarters.

Distribution to medical device users in primary care will continue to be the responsibility of primary care trusts, to whom MDA already issues Safety Warnings.

A note will also be issued directly to MDA liaison officers in health authorities, giving this information and thanking them for the contribution they have made to patient safety through the prompt dissemination of MDA Safety Warnings in the past.

Please contact Mike Peel or Lisa Robery at MDA on 0207 972 8349 or 0207 972 8297 if there are any queries regarding these arrangements.

13.National Primary and Care Trust Development - Providing Organisational Development Support for Primary Care Trusts
A new web-based self-assessment tool has been launched to support primary care trusts in the creation of robust, fit-for-purpose organisations.

The Organisational Competency Framework has been developed by the National Primary and Care Trust Development Team in conjunction with PCT leaders. It sets out a blueprint of core competencies for primary care organisations. The aim of the online resource is to assist primary care trusts in developing the organisational and personal skills to deliver Shifting the Balance of Power modernisation agenda.

The framework can be viewed online at www.natpact.nhs.uk
A briefing sheet (ref 26957), and demonstration CD Rom (ref 26958) are available from the NHS Response Line.

AHP Human Resource issues

14.Implementation of Nurses and PAMS pay awards covered by the Review Body in 2002/2003
Following the recommendations of the Review Body for Nursing Staff, Midwives, Health Visitors and Professions Allied to Medicine, agreement has been reached on revised salaries for staff employed in the NHS on national terms and conditions. The Department issued advanced letters on 26th February to CEs and regional directors.

Advance Letter PAM (PTA) 1/2002 gives details of the pay for 2002/03 for PAMs and related grades of staff.

A letter dated 26th February gives details about the Cost of Living supplements payable for qualified nurses, health visitors and PAMs working in London and designated parts of the South of England for 2002/03.

Employers have been asked to ensure that the new pay scales detailed in the above ALs (including Cost of Living Supplements) are implemented quickly to allow staff to receive their increased salaries in April.

15.Modernisation of the NHS Pay System
Implementation of the new NHS pay System will begin (once agreed) with an early implementation plan. In England this will consist of a number of early implementation sites, chosen on the basis of clear criteria and subject to close monitoring and evaluation before roll out. Initial discussions with Trade Unions have commenced on an agreement to support implementation, through describing the expected benefits for all parties and the methods of measurement and evaluation to be put in place before roll out commences.

Intensive support for implementation will be given through the Modernisation Agency and appointments are being made at present to the team. Carole Smith (formerly of West Midlands Regional Office) has been appointed as Organisation Development and Training Manager. Gillian Rose has been appointed as Project Manager for the Implementation of the Knowledge and Skills Framework.

Further appointments will be made to the Best Practice Team (to support early implementation sites) in the near future. In addition, we are pleased that Clive Warbrick, Director of HR for Leicestershire and Rutland NHS Trust, will be joining the team on a short-term secondment from the end of March. Clive will be leading on communication and plans for early implementation.

It is likely that the selection process for early implementers will formally commence in May, with the sites being chosen in "shadow" form before the end of the summer, prior to an agreement being reached. Formal approval will not be given until the agreement has been consulted upon and funding agreed. Further information on the criteria for selecting early implementers and the process will be available in the near future.

General issues

16. Keeping up to date
If you are interested in keeping up to date with developments across the NHS, you might find the following of interest:

The home page of all the current and future National Service Frameworks can be found at http://www.doh.gov.uk/nsf/

  • NHSMagazine contains analysis and discussion of health care and health management issues and aims to engage people at the forefront of change and service modernisation locally. The Department of Health publishes the magazine ten times a year. The magazine is available free of charge to anyone in the NHS or social care. If you would like to be on the regular mailing list e-mail your name and address details to neil.cussons@doh.gsi.gov.uk, or you can use the following website link: www.nhs.uk/nhsmagazine


  • Primary Care is a new magazine published by the Department of Health. Its aim is to share good practice, stimulate debate, encourage genuine dialogue and keep health professionals up to date with the important issues in this time of change. You can link to Primary Care via: www.nhs.uk/nhsmagazine/primarycare

 

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copyright: © | published: April. 29, 2002