Leadership Through Effective HR Management
The Challenge Of Change
The HR in the NHS Plan confirms the importance of HR
Management as a key issue for all Leaders in today’s NHS. The NHS Plan
promises radical improvements in health care delivery, transforming a
health service created in 1948 into an organisation delivering modernised
services fit for the 21st Century. To succeed, the NHS Plan will require
unremitting focus and capable and confident leadership.
With a clear emphasis on delivering services faster and
with improved quality, staff will need to adopt new ways of working, which
cut across long-established professional and organisational boundaries.
Leaders will need to display unequivocal confidence in their actions and
make decisions born of a deep understanding of how clinical and supporting
services should be delivered. They will need to inspire others to deliver
to a standard of excellence and build on their diverse strengths to create
organisational capability for the future.
To rise to the challenge, we need to embed a consistently
high level of managerial skill in every NHS entity. We have overwhelming
support for the establishment of a new HRM development initiative to help
us to achieve this, to equip our professionals with leading edge people
management skills, so that they can play a full and effective part in
the leadership of the Service.
The ‘Leadership through effective HR Management’ programme
will prepare both HR professionals and other leaders as experts in the
management and development of people, but equally importantly as full
members of the team charged with building capability and delivering change
in our healthcare organisations.
The programme will be delivered by a consortium of world-class
organisations, supported by the very best leaders and opinion shapers
from the Department of Health and the NHS. The modules will provide study
on key health service issues and leading edge HRM practices. Service improvement
projects ensure transference of best practice into the workplace, supported
by learning sets to promote improvements in patient care within local
health communities. The approach is designed to provide leading edge and
evidence-based practice in HRM, grounded in the delivery of healthcare,
and drawing on UK, European and US / global examples.
In the following pages we present you with a world-class
programme carefully designed to prepare you for the challenge, along with
details of the application and selection process.
Penny Humphris
Acting Director of NHS Leadership CentreIn
the following pages we will present you with.
Who are the partners and what do they bring?
PricewaterhouseCoopers – PwC is the largest professional
service organisation in the world with more than 150,000 people operating
in 155 countries, including over 7,000 HR consultants. This provides you
with access to a global knowledge network of HR professionals, which enhances
advice and learning. PwC’s own International Healthcare practice is the
biggest healthcare consulting practice in the world, working with governments
and private companies to improve the quality of healthcare delivery on
a global basis.
Manchester Federal School – The Manchester Federal
School of Business and Management is the largest centre of business and
management education and research in Europe. It is a unique collaboration
between centres of excellence drawn from within both UMIST and the University
of Manchester.
UMIST’s Manchester School of Management (MSM) is
one of the leading management schools in the UK, in both size and
quality. Its international reputation covers research and teaching
across the whole spread of management education in close collaboration
with industry, reflected in its 5A rating for research.
Manchester Business School (MBS) is the Business
Administration Faculty of the University of Manchester. It was founded
in 1965 and is an international centre of excellence in postgraduate
and executive programmes, research and consultancy. Its MBA programme
is consistently rated in the top three for the UK and the top ten
for Europe. MBS now incorporates the Manchester Centre for Healthcare
Management (MCHM) which is a leading centre of academic excellence
in management education. It specialises in postgraduate teaching,
R & D and personal and organisational development in public services.
It is committed to the dissemination of good practice in the NHS and
other agencies.
Harvard University – Harvard University will be
the providers of the US elective offered as part of this programme. The
Harvard School of Public Health has no equal in its ability to reflect
the range and scope of the public health enterprise. The programme draws
on elements of their Masters in Healthcare Management, as well as providing
access to some of the leading academics working in the field of contemporary
healthcare management. They have actively participated in the design of
our programme.
Erasmus University – The Rotterdam School of Management,
part of the distinguished Erasmus University, will lead the important
European elective of the programme. The Rotterdam School of Management
will provide sessions on the programme to reflect the importance of understanding
European thinking on the contemporary delivery of healthcare, and on European
perspectives on HR Management. The involvement of the Rotterdam School
of Management secures the services of leading European management and
business thinkers and links them into the keynote speaker platform.
EBC – EBC are the designers and providers of the
e-learning solution to support this programme. They are market leaders
in online delivery, and their client list includes DaimlerChrysler, PricewaterhouseCoopers
and TXU Europe.
An overview of the programme
The Accelerated and Advanced Streams – There are
two streams to the programme, and the stream you choose to apply for will
depend upon your current role and your development needs. The accelerated
stream is designed for those individuals who aspire to the role
of Director, and the advanced stream is designed for those
individuals currently at Director level, and those aspiring to the role
of Chief Executive. As part of the application process, you will be required
to self-assess against a series of capabilities, which have been defined
as core to the programme. Completing your self-assessment will help you
to identify where you feel you are, in terms of development requirements,
and also which stream will be the most suitable for you. In addition,
you will be required to obtain feedback against the capabilities from
two other individuals within your organisation to support your application.
Both the accelerated and advanced streams will attend
the residential modules of the programme as one group. The difference
between the streams is reflected in the groupings of the learning sets.
Our experience shows that participants benefit from the mix of experience
at the residential modules but have benefited more from the learning sets
when grouped with those with a similar level of experience.
Programme Funding – We are delighted to announce
that we are funding the core residential modules for all participants.
In addition we will be funding the international electives and the Aspiring
Chief Executive programme for those individuals who would benefit from
these options. Only the academic accreditation to Diploma or Masters level
(see following section), and expenses will require funding from you or
your local sponsoring organisation.
The programme design
Residential Modules – The building blocks of the
programme are the six 3-day residential modules held at Manchester Business
School. Each residential module has been designed to be highly stimulating,
topical and personally challenging. The residential modules combine keynote
speakers, who are renowned experts in their chosen field, with group work
and structured sessions on the best models, approaches, methodologies,
and skills appropriate to produce desired improvements in the health service.
These residential modules will cover the following broad areas:
Module 1 – Introduction and context to the programme
Module 2 – Today’s healthcare agenda and the NHS response
Module 3 – Building skills to manage: leadership and change
Module 4 – Improving the patient experience: making it happen through
people
Module 5 – Improving the patient experience: making it happen through
organisations
Module 6 – Assessment of personal and organisational development: lessons
learned and focus for the future
Service Improvement Projects – Following each
of the residential modules you will be asked to pursue a service improvement
project relevant to the subject matter presented and apply the concepts
to a ‘live’ issue within your own healthcare organisation and local health
community. During the programme you may wish to pursue a number of service
improvement projects covering a range of issues. You may, however, prefer
to undertake a single more significant change management project using
the programme and its resources to help you deliver more wide-ranging
changes within your local health community. These projects play a key
role in providing a direct link between the programme and the Service,
and an academic tutor will supervise each project.
Learning Sets – Learning sets provide a focal
point for your personal and professional development as well as supporting
you in your service improvement projects. You will be grouped into a learning
set based on your geographical location and the programme stream you applied
for. The learning sets will be run following each of the residential modules
and will usually be 2-days in duration, one day supported by a PwC consultant
and focused on your personal and professional development, the second
day supported by an academic tutor and focused on your service improvement
projects.
E-learning Facility ‘www.hrmdev.com’ – No programme
of this calibre would be complete without an e-learning facility. You
will be provided with electronic access to learning materials at any time
from your own workplace, and the ability to network with colleagues on-line.
Evaluation – Evaluation is key to assessing the
value of the programme to you and the Service. Evaluation will help to
assess the link between your development and the local Service needs by
ensuring the experience from the programme is being built into future
operations and thereby continuous improvement.
International Modules – In addition to the core
residential modules you will also have the option to complete additional
modules in European and US best practice. We have enlisted the support
of two prestigious academic institutions to design and run these international
electives. Erasmus University will provide a European perspective on HRM
and health care management, and Harvard will provide input on these issues
from a US perspective.
Academic Accreditation – We are very pleased to
be able to offer you the opportunity to be awarded a Diploma or MSc, by
completing a dissertation. Your dissertation will be focused on an identified
and costed Service benefit. Support to complete it will be given from
an individual tutor.
Aspiring Chief Executive Programme – We are offering
this extremely important module to those of you aspiring to Chief Executive
or another more senior role, to help you recognise the role that senior
executives will play in managing the health of the NHS, through the effective
leadership of your organisation. A key element of this module will be
for you to make the transition from viewing issues from the perspective
of a Director, to seeing the NHS through the eyes of successful Chief
Executives.
Support Network – It is vital that you feel supported
throughout the programme. This is particularly important where you are
feeling under pressure and/or questioning whether you can complete the
programme. A programme support network built up of PwC consultants, academic
tutors and your colleagues will be here to provide you with that support,
helping you with your on-going development and commitment. The support
network also creates connectivity between the programme and the Service.
Continuous Learning – Continuous personal and
professional learning is an essential part of the programme, and to facilitate
this you will be encouraged to keep a learning log. This will mean taking
responsibility for your own development and ensuring that each healthcare
organisation can identify the local benefits of the programme.
The application and selection process
The diagram below provides you with an overview of the
application and selection process. A more detailed description can be
accessed via the website www.hrmdev.com.
1st July 2002 – 16th September
2002
Access, complete and submit application, key sponsor and reference
forms
The forms and instructions for completion can be accessed
via the websites: www.hrmdev.com
All applications, key sponsor and reference forms must be
submitted electronically as a word attachment to the e-mail address nhs.hrdevelopment@uk.pwcglobal.com
by midnight on the 16th September 2002.
Please do not send CVs
The application form will require you to rate yourself against
capabilities that have been defined for the programme. These have taken
into account other models and frameworks in existence in the NHS and elsewhere.
As part of your application you are also required to write
a business case for how you will use the programme to help deliver a particular
service improvement in your organisation. For this you will need to identify
a key sponsor who will support your application, and who will be asked
to assess you against the capabilities.
In addition to your key sponsor you will also be required
identify a referee who will also be asked to assess you against the capabilities.
Key sponsor and reference forms with instructions for completion can be
accessed via the websites: www.hrmdev.com
You will need to ensure your key sponsor and referee submit
their completed forms by the 16th September 2002 deadline.
September – 7th October 2001
w/c 16th September 2002
Application forms reviewed and short list identified
30th September 2002
Applicants notified, and short list applicants invited to attend
an assessment event
14th October – 1st November 2002
Assessment events held
The assessment events will be held in Manchester and London and will
include a short interview and a presentation.29th
October –
15th November 2002
Applicants notified of outcome of the assessment events
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Contact details
Details of the programme and the application process
can be accessed through the following website: www.hrmdev.com
Should you have any questions regarding the content of your application
please e-mail us at: nhs.hrdevelopment@uk.pwcglobal.com
Or contact the voicemail help line on 020 7804
0112
Should you encounter any difficulties accessing the
website then please contact: 0161 248 3523.
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